Heshaam Rehman
Available for opportunities

Heshaam Rehman.

Systems Administrator specialising in Microsoft 365, enterprise infrastructure, and endpoint security — keeping legal sector technology running reliably.

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Heshaam Rehman
🏢
Hunt & Hunt Lawyers
Systems Administrator · Melbourne
About me

Enterprise IT.
Legal sector expertise.

I'm a Systems Administrator at Hunt & Hunt Lawyers with 5+ years of progressive IT experience. My background combines a Bachelor of Cyber Security from Deakin University with hands-on infrastructure administration, endpoint security, and enterprise cloud services.

Day-to-day I manage Windows Server environments, Active Directory, Microsoft Intune, and Microsoft Entra ID — covering identity governance, device compliance, system performance monitoring, and backup & recovery for 80+ staff.

I led the firmwide migration to iManage Document Management System and have a track record of reducing ticket resolution times by 20% through streamlined prioritisation and documentation.

Education
B. Cyber Security
Deakin University
Location
Melbourne, Australia
Open to hybrid / remote
Sector
Legal / Enterprise
5+ years
Status
Available
Open to new roles
The work environment

Where technology meets precision.

Server infrastructure
Infrastructure & Networks
Enterprise server management
Data analytics dashboard
Systems Monitoring
Real-time performance dashboards
Security operations
Endpoint Security
Device compliance & protection
IT support
Technical Support
Helpdesk & incident resolution
Cloud infrastructure
Cloud & Microsoft 365
Azure AD, Intune, Exchange
Expertise

Built for enterprise.
Designed for reliability.

01
☁️
Microsoft 365
Exchange Online, Teams, SharePoint, OneDrive — full M365 tenant administration and user management.
02
🪪
Entra ID & Active Directory
Identity governance, user access management, group policy, hybrid identity, Conditional Access.
03
📱
Microsoft Intune
Device enrolment, compliance policies, app deployment, and endpoint configuration management via MDM/MAM.
04
🛡️
Endpoint Security
Security controls, Microsoft Defender, threat monitoring, and compliance enforcement across enterprise endpoints.
05
🖥️
Windows Server
Server administration, patch management, performance monitoring, backup & disaster recovery procedures.
06
📊
Data Analysis
Tableau dashboards, service desk data analysis, identifying recurring issues and optimising resolution workflows.
Tech stack

Tools I work with daily.

🪟
Windows Server
☁️
Microsoft 365
🔷
Azure AD / Entra
📱
Intune / MDM
🛡️
MS Defender
📬
Exchange Online
💬
Microsoft Teams
🗄️
SharePoint
🖥️
Active Directory
📂
iManage DMS
📊
Tableau
📋
ITSM / Ticketing
Experience & Education

Career journey.

07/2023 — Present
Systems Administrator
Hunt & Hunt Lawyers · Melbourne, Australia
Administer and maintain Windows-based server environments for 80+ staff. Manage Active Directory, Group Policy, Microsoft Entra ID, Intune, and M365 services. Led firmwide migration to iManage DMS. Implemented backup & disaster recovery workflows, reducing ticket resolution times by 20% through streamlined prioritisation. Liaise with vendors, monitor SLAs, and maintain system documentation.
07/2022 — 07/2023
IT Support Field Engineer
Greenlight Worldwide Pty Ltd · Victoria
Delivered on-site and remote IT support across VIC retail stores, covering L1 & L2 server, network, and desktop troubleshooting. Performed installations, upgrades, and maintenance of IT systems. Configured network equipment and contributed to IT project implementations from planning through to completion.
06/2021 — 06/2022
Service Desk Analyst
Deakin eSolutions, Deakin University · Melbourne
Managed high-volume IT support tickets for university staff and students, consistently achieving SLA compliance. Provided technical support for desktops, software, networks, and custom hardware builds. Identified recurring issues and recommended process improvements to the knowledge base.
03/2021 — 06/2021
Data Analyst Intern — IT Service Desk
Deakin eSolutions, Deakin University · Melbourne
Analysed service desk data to identify repeat issues and optimise resolution workflows. Created Tableau dashboards to visualise service trends and delivered insights to IT leadership.
03/2020 — 11/2021
Bachelor of Cyber Security
Deakin University · Waurn Ponds
Completed a Bachelor of Cyber Security with coursework in Ethical Hacking, Penetration Testing, Digital Forensics, and Malware Analysis. Key achievement: Designed DDoS Mitigation Strategies on 5G Networks.
10/2018 — 11/2019
Diploma of Computing
Deakin College · Melbourne Burwood Campus
Completed Diploma of Computing, building foundational knowledge in computing systems, programming, and information technology principles.
Credentials

Qualified. Experienced. Ready.

B. Cyber Security — Deakin University Diploma of Computing — Deakin College ICT Professional Year — ACS Accredited (2023) Microsoft 365 Administration Microsoft Entra ID (Azure AD) Microsoft Intune / MDM Active Directory & Group Policy Windows Server Administration Backup & Disaster Recovery iManage DMS Migration Lead Legal Sector IT Tableau & Data Visualisation Enterprise Helpdesk L1/L2
Contact

Let's talk.

Open to new opportunities, collaborations, and conversations about enterprise IT.

rehman@heshaam.com LinkedIn
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